Sohail Kamal of EP&T sat down with Dorigo's vice president of operations to talk about some of the exciting developments happening ahead of the move to our new state-of-the-art manufacturing facility.  Check out an excerpt below:

With a clear vision for 2020, Dorigo Systems Ltd. will be moving into a new state-of-the-art facility in Burnaby, B.C. next year.  The change of address is aimed at enhancing the electronics manufacturing service (EMS) provider's production capabilities - ushering in a new way to support customers.

Building for tomorrow, Dorigo seeks to support the new wave of technological advancement brought about by coming 5G networks and the internet of things (IoT), as well as serving up a seamless customer experience.

This endeavor, of course, requires more than a new building.  To start, it requires something that most companies either retreat from or lack the foresight to recognize: the need for change, according to Alex Chassels, the newly appointed VP of operations at Dorigo.

Chassels joined Dorigo after leaving Alpha Technologies Ltd., a Burnaby-based OEM in the backup power space - after it was acquired by EnerSys.  He described his experience at Alpha Technologies as "phenomenal", but post-acquisition found himself yearning to work in a more entrepreneurial environment.

Chassels felt that Dorigo, with just under 100 employees, has that Goldielocks size: Not too big to make it cumbersome to initiate changes yet not too small to be unable to invest in the people and infrastructure to quickly revolutionize.

People, Process and Technology

As a result, Chassels has set his sights on shifting Dorigo through three key areas: people, process and technology.  This aligns with the existing vision for the facility put into place several years ago.

"Once complete, our new campus will rank among the most sophisticated manufacturing facilities in the Pacific Northwest," Chassels says.

For Dorigo, the firm's success has been strong and sustained, recently celebrating its 30th year of operations in 2018.  Founder and president Mark Pillon P.Eng. points out, however, that growth has had its own set of challenges:

"In particular, when existing systems reach their limitations.  Dorigo's leadership had to be realistic in assessing the situation and acknowledging a need for change," Pillon says.  "Without managing change, Dorigo ran the risk of compromising existing customer relationship as well as missing out on other promising business opportunities."

To illustrate why Dorigo has chosen change, it helps to look at the major pain point burdening the industry.  When Chassels was working on the OEM side his supply chain teams always faced the same difficulties working with contract manufacturers.

New Standard of Transparency

"We were constantly digging for information and no matter who the EMS was, tier 1, 2 or 3, we needed to go through layers of people to obtain, at best, unclear answers," says Chassels, adding that Dorigo will aim to usher in a new standard of transparency that all customers should expect.  "Dorigo wants to be a part of the value chain, not a vendor, but an integrated part of the customer's business."

Ready to learn more?  Read the full article here!

Curing OvenDemand for conformal coating services - a particularly precise and time-consuming process - has grown exponentially in the past few years.  To increase throughput in our busy acrylic conformal coating department, Dorigo has acquired the UVCS 2.0 Conveyer with Fusion F300 Lamps from Dymax, a globally-recognized leader in advanced light-curing technology.  The UVCS 2.0 Conveyor will also allow Dorigo to further improve our (already strong) conformal coating quality while conserving energy and reducing environmental impact.

Now fully operational, this cutting-edge oven has cut curing time in half for 80% of the products that require this process.  But what does this mean for our customers?  In simplest terms: faster product turnaround - and on some of our longer lead-time boards.  We look forward to introducing you to our new curing capabilities!

As your partner in the manufacturing process, we here at Dorigo Systems strive to be proactive and transparent in addressing any issues that could affect our customers or their orders.

As of July 22, 2019, EU Directive 2015/863 will officially come into effect.  This new RoHS directive adds four additional banned substances to the current list of six banned substances.  Dorigo is preemptively drawing up implementation plans for this new directive and we see this as a great opportunity to further open the lines of communication with our customers. 

We currently issue RoHS certificates to those customers who request them.  If you happen to fall within this category, please read through the guidelines below, and then reach out to Dorigo to continue the conversation.

Our customers place Printed Circuit Board Assembly (PCBA) or product orders with us in one of two ways: Consigned (in which the customer supplies the parts) or Turnkey (in which Dorigo orders the parts according to the customer's Bill of Materials).

For Consigned Customers / Orders: Continue supplying RoHS compliant parts and PCBs to Dorigo, and be sure keep the associated RoHS 3 C of Cs for these items on-hand. Dorigo can issue a RoHS 3 C of C confirming that all materials and processes used by Dorigo are compliant as well.

For Turnkey Customers / Orders: For orders received after July 21, please let us know via email if a RoHS 3 C of C will be required, and indicate this on your PO. Also please ensure that all of the parts in the Bill of Materials (BOM) are RoHS 3 compliant. If this means that you need to update your BOM to make changes, please update the revision level when making the changes and send a new document package over to us when ready.

Supporting your compliance is an important part of our partnership with you, so kindly help us by indicating IF your product needs a RoHS 3 certificate and then by updating your documentation accordingly.

Does the new RoHS directive affect your orders?  If so, give us a call!  We look forward to connecting with you to continue the discussion.

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On Tuesday, June 18, 2019, Dorigo hit another important milestone in the construction of its new world-class manufacturing facility at Glenlyon Business Park.  With the structural panel pour now complete, a series of concrete panels were lifted to create the backbone of the building.  Key members of the build team - including Dorigo's president Mark Pillon, architect Chris Bozyk, manufacturing layout expert Jeff Finger, and Beedie Construction's project manager Scott Spencer - gathered on-site to witness the tiltup firsthand.  Check out photos from the big day below!

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Dorigo is excited to give you a behind-the-scenes look as it brings the vision of a world-class electronics manufacturing facility to life in beautiful Burnaby, BC!  Check back here for regular updates on the Dorigo build at Glenlyon Business Park!


By now you probably know that Dorigo has brought on Alexander Chassels to serve as Vice President of Operations.  You may have read about him in Business in Vancouver, Burnaby Now, EP&T or SMT007, or heard about him from excited staff members, or even met him at the Dorigo office.  If not, though, don't worry!  As VP, Alex will oversee day-to-day operations at Dorigo, so you'll be seeing much more of him in the days ahead.

New VP Alex Chassels on Dorigo's SMT floor.

For now, though, we invite you to take a moment and learn a little more about Alex through the short Q&A below.  We're very happy to introduce you!

Q: Tell us a little about your background. How does it relate to what we do at Dorigo?

A: For the past twenty years I have been involved in all aspects of supply chain, manufacturing, quality assurance and customer experience for Original Equipment Manufacturers (OEMS). In this environment, you are constantly reviewing the in-source/out-source model. What makes sense to produce in-house? When does it make sense to draw upon a contract manufacturer’s resources and expertise, and how do we find that right partner?

A great EMS provider works with you to validate your out-source value proposition holistically - that is, with a focus on creating the right solutions rather than simply winning your business. This creates a lasting relationship (or partnership) built on trust, and drives long-term success for both parties.

Within this context I am excited to be sitting on the other side of the table. I know what good looks like from an OEM standpoint and look forward to bringing this insight into Dorigo and helping to enhance our approach to customer service.

 Q: Tell us a little about your leadership philosophy.

 A: To me, leadership is the capacity to envision and deliver on a strategy - utilizing clear channels of communication within a framework of empowered and collaborative teams.

“Wow - what does this mean?” you might be asking.

You first need to set the plan, working closely with your team to co-create a 3-to-5 year strategy that takes into account both the external and internal environment.

Once this is done and you know your overall direction and yearly goals, it must be communicated again and again. You do this through one-on-one meetings, daily huddles, monthly and quarterly reviews, customer meetings, and social media. Opening the right channels of communication ensures alignment and allows for a quick pivot based on feedback.

With strategy and communications now in play, you must continue to foster the team’s success. By ‘foster’ I mean get out of their way and stand with them while applying coaching and continual learning tools. This leads to a team that has the capacity to delivery on their strategy … full circle.

Q: Why were you so excited to join Dorigo?

A:I was very excited to join Dorigo - and no, it had nothing to do with needing a job! I already had a great one.

For as long as I have known the name “Dorigo,” it has been synonymous with quality, the capacity to deliver, and technology… plus the people are fantastic.

But this is not the only reason I am excited to join Dorigo. As new technologies continue to change the way we live, work and relate to one another, we see more and more opportunities for nimble and entrepreneurial companies like Dorigo. How do we expand our current vision and re-imagine ourselves in the light of industry 4.0, additive manufacturing, prescriptive business intelligence, and many-to-many networks? More opportunities are opening up every day, and I see that Dorigo is uniquely positioned to support and lead our customers through this transition.

Q: What is something you've learned about Dorigo that perhaps people outside the company don't know?

A: Dorigo is going through a transformation. Not only will we be moving the entire business into a new best-in-class facility in 2020, but today we are making advances in our manufacturing execution and ERP systems, customer experience processes, and go-to-market plans. We’re lucky to have a strong and stable foundation that allows for these advances. It’s an exciting time!

Q: What are the main focuses for your first few months on the job?

A:My near-term focus is to learn about our customers, What does success look like for them and how well are we meeting their needs? Beyond that, the team and I will be formalizing our 3-to-5 year strategic plan, and start delivering on this commitment.